PulseDesk
Introducing Pulse AI Copilot 2.0

Customer support that feels human.

Unify your channels, automate repetitive tasks, and empower your team to deliver exceptional support at scale—without losing the personal touch.

14-day free trial. No credit card required.

Inbox12 New
All Unassigned
8
Mentions
3
SLA At Risk
2
Teams
Support L1
Engineering
Billing
ME
Sarah Jenkinsfrom Acme CorpHigh Priority
10m ago
API Integration failing on production
Hey team, we just pushed our new integration to production and we are seeing 500 errors on the /v2/webhooks endpoint...
A
David Chenfrom TechFlow
45m ago
Need help upgrading to Enterprise tier
Hi there, our team has grown from 15 to 45 people this month and we'd like to talk about the Enterprise features.
+
Emily Rodriguezfrom GlobalNetHigh Priority
2h ago
Refund request for billing error
I was charged twice this month for my subscription. Can someone look into this and process a refund for the duplicate?
S
Michael Scottfrom Dunder Mifflin
3h ago
How do I export all my data?
Is there a way to export all our customer conversations to a CSV file? My manager is asking for a quarterly report.
A

Everything you need to deliver world-class support.

No bloated menus. No confusing settings. Just powerful tools designed for modern teams that care about their customers.

AI that actually helps

Our AI Copilot drafts responses based on your past tickets and help center. It learns your brand voice and gets smarter with every interaction.

Explore AI Features
Pulse AI Copilot
Ready to assist
Auto-drafting enabled
DJ
David Jenkins10:42 AM
Hi team, I'm trying to set up the Jira integration but I keep getting an "Invalid Token" error. I've regenerated the token twice but it's still not working. Any ideas what I might be doing wrong?
AI Copilot DraftGenerated from Help Center

Hi David,

Thanks for reaching out! The "Invalid Token" error with Jira usually happens when the token doesn't have the required scopes.

Could you please check if your Jira API token has both the read:jira-work and write:jira-work scopes enabled?

Here's our documentation on Setting up Jira API Scopes for a step-by-step guide.

Complete Context

See everything about your customer before you even reply. Stripe data, recent activity, and past conversations in one view.

VIP
SJ

Sarah Jenkins

Acme Corporation

About

sarah.j@acmecorp.com
+1 (555) 019-8231
Customer since Oct 2023

Subscription

Stripe
Enterprise PlanActive
$2,499 / month • Renews in 14 days
Visa ending in 4242

Recent Activity

API Integration failing

Opened ticket • 10m ago

Upgraded to Enterprise

System event • 2w ago

Quarterly Review Call

Meeting with Alex • 1m ago

Workflow Automation

Route tickets, assign tags, and trigger actions automatically. Spend less time triaging and more time solving problems.

If priority is high
And intent is refund
Assign to Billing Team

Actionable Insights

Stop guessing. Know exactly how your team is performing with real-time analytics. Track CSAT, response times, and identify bottlenecks.

View Analytics

Team Performance

Last 7 days vs previous period

Last 7 Days
Avg Response Time
12m
24%
CSAT Score
98%
2.1%
Tickets Resolved
This Week
Last Week
45 tickets
Mon
65 tickets
Tue
85 tickets
Wed
55 tickets
Thu
95 tickets
Fri
35 tickets
Sat
25 tickets
Sun

How PulseDesk works

A simple, 4-step process to transform your customer support from a cost center into a growth engine.

1. Connect Channels

Plug in email, WhatsApp, live chat, and social media in one click.

2. Organize Conversations

Everything flows into a lightning-fast shared inbox built for speed.

3. Automate Responses

Let AI handle the repetitive questions while your team handles the complex ones.

4. Scale Support

Grow your business without linearly growing your support headcount.

Notion
Slack

Trusted by fast-growing startups

See how modern teams are using PulseDesk to scale their support operations and deliver better customer experiences.

TF
B2B SaaS
"PulseDesk reduced our average resolution time by 65% while our customer base tripled."
+230%
Faster Responses
98%
CSAT Score
S
Sarah Chen
VP of Customer Success, TechFlow
LU
E-commerce
"The AI Copilot handles 40% of our tier-1 tickets automatically. It's been a game-changer for holiday spikes."
40%
Automated Res
-65%
Manual Work
M
Marcus Johnson
Head of Support, Lumina
NF
Fintech
"We needed a platform that could scale with enterprise compliance requirements. PulseDesk delivered."
-45%
Resolution Time
+120%
Team Efficiency
E
Elena Rodriguez
COO, Nova Finance

Plays nice with your stack

PulseDesk integrates seamlessly with the tools you already use, bringing all your customer data into one unified workspace.

View all 50+ integrations
Slack
Slack
Notion
Notion
Stripe
Stripe
HubSpot
HubSpot
Zapier
Zapier
Salesforce
Salesforce
Shopify
Shopify
Gmail
Gmail
Slack
Slack
Notion
Notion
Stripe
Stripe
HubSpot
HubSpot
Zapier
Zapier
Salesforce
Salesforce
Shopify
Shopify
Gmail
Gmail